When it comes to returns at EndlessPens, we’re always happy to guide you through the process and share a few tips to make things go as smoothly as possible. Our goal is to keep it easy and stress-free—as long as your return falls within our warranty guidelines, you’re good to go.
In this article, we’ll walk you through our warranty policy and hopefully answer any lingering questions you might have.
First things first—if you’ve already placed your order and want to start a return, you’ll need three things:
- your order number
- the number of items you’d like to return, and
- the email address you used at checkout.
Got those on hand? Perfect. (And if you haven’t placed an order yet—no worries. Read on anyway. It’s always good to be prepared!)
So here’s the lowdown: EndlessPens offers a one-year warranty for select brands. That means you can return eligible items up to 365 days from the date of purchase—yes, a whole year! Some of the brands included in this policy are LAMY, Parker, Sailor, TWSBI, and Waterman. You can view the full list on our official warranty policy page.
A few important notes: this warranty doesn’t apply to items like cartridges, converters, ink bottles, refills, lead, or paper—and it excludes returns due to regular wear and tear or any modifications to the item. (Again, you’ll find all the details in the full policy.)
Some brands we carry also have their own warranty systems in place. For example, TWSBI has a reputation for responsive customer service—you can reach them directly at twsbiinc@gmail.com. Pilot also offers its own brand-specific warranty. For questions about Pilot pens, reach out to their support team at consumerservice@pilotpen.com.
Of course, behind every order is a dedicated team packing your pens and stationery with genuine care (and, honestly, a slightly ridiculous amount of bubble wrap). We’re very serious about making sure your precious writing instruments arrive safe and sound.
Thanks for reading through our warranty policy guide! Now, if you’re feeling inspired to pick up your next favorite pen, head over to our Shopping Guide or Close Out section—you just might find something special.
By Some Folks at EndlessPens
