Warranty Exceptions:

  • Vintage Pens
  • Ink Cartridges
  • Ink Converters
  • Ink Bottles
  • Ink Refills
  • Pencil Lead Refills
  • Notebooks
  • Paper


Direct-to-Brand Warranties

❗️ IMPORTANT: EndlessPens does not handle warranty issues for the brands listed below—these warranty issues are handled by the brand's local distributors.


If you need to have your damaged TWSBI product repaired, please send an email to the following address: twsbiinc@gmail.com. TWSBI prefers that all warranty claims go directly through them.

Pilot / Namiki

Pilot / Namiki offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.



Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden


Sterling, Justus 95, Falcon, Fermo, Vanishing Point


Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom


Please email service@nahvalur.com for any warranty claims.

Tailored Pen Company

Please contact Tailored Pen Company for any issues on the TPC Contact Form.


Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:



Attn: Service/Repair
441 Vine St.
Cincinnati, OH. 45202


Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.

Peg and Awl

Peg and Awl guarantees their products to be free of defects in the materials or craftsmanship. They will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

Peg and Awl believes firmly in creating enduring products whose lifespan can be lengthened by repair. Many of the materials in their products have already seen at least one lifetime of use, and have accumulated stories which are now proudly displayed in the character of the objects. Each further marking, crack, or dent accumulated throughout each object’s new life – and the patches applied thereto – are further stories to proudly display. To contact them about repairs, please email Peg and Awl with photographs at customerservice@pegandawlbuilt.com and Peg and Awl will assess the repair needed.


Please contact Kilk directly via email at info@kilk.ist, or via Whatsapp at +90 553 419 5749.

Platinum Pen Co

1. Platinum falls under a one year manufacturer warranty through their distributor Luxury Brands USA.

2. The One Year Warranty is for pens over $100, if the pen is under $100 EndlessPens will not offer any additional protection (buy at your own risk).

3. If you have an issue with your Platinum pen under warranty we will accept it back and have it fixed by Luxury Brands USA and shipped back to you.

Opus 88

Please contact Opus 88 for any warranty claims.


The warranty for material and production defects is three (3) years from date of purchase for each Pelikan writing instrument. The warranty excludes normal wear and tear, and becomes null and void if the writing instrument has been used inappropriately, manipulated by third parties, is lost, or will be used in combination with other than Pelikan accessories.

Please contact Chartpak for any warranty claims.

Pelikan also offers a Nib Exchange Program:

Within 30 days with receipt, Chartpak offers a free nib exchange on all models from M200 and above - customer can contact (800) 628-1910.


Lochby guarantees our all of their products against manufacturing defects. Normal wear and tear from use is not considered a defect, and is not covered by their warranty.

Please contact Lochby for any warranty claims.


EndlessPens will accept Warranty Claims on behalf of the distributor and the brand for one year.

If there are further issues beyond the first year, BENU offers a lifetime warranty for their fountain pens. Please contact them directly through their website, or email info@benupen.com.


EndlessPens One-Year Warranty

Brands Covered by EndlessPens One-Year Warranty:

  • Aurora
  • Faber-Castell
  • Fine Writing International
  • Graf Von Faber-Castell
  • LAMY
  • Leonardo
  • Manuscript
  • Montblanc
  • Parker
  • Sailor
  • Shibui
  • Waterman


    Placing a Warranty Claim

    To place a Warranty Claim, please visit our Return Portal below.


    Return Portal