Warranties cover manufacturer defects for all products except for the item categories listed below.

You are eligible to return your item under warranty if the item has been used/inked and is showing signs of manufacturing defects.

 

Requirement: Image and video of the issue with the pen.
Fees: Customer will shoulder return shipping
Eligible for: Repair

 

DISCLAIMERS:

  • If we have repaired the pen and customer refuses to accept the pen, we will only refund 50% of the item's value. This will apply to ALL customers including Tiered Members.
  • In the event that the item affected by warranty is discontinued or cannot be repaired, we will issue you a 100% refund via Store Credit.
  • Warranty repairs can take up to 3 months - 36 months.

Warranty Exceptions:

  • Vintage Pens
  • Ink Cartridges
  • Ink Converters
  • Ink Bottles
  • Ink Refills
  • Pencil Lead Refills
  • Notebooks
  • Paper

 

Direct-to-Brand Warranties

❗️ IMPORTANT: EndlessPens does not handle warranty issues for the brands listed below—these warranty issues are handled by the brand's local distributors. Please use the contact information listed below should you have a concern with a certain brand. A gentle reminder as well that warranty periods vary from brand to brand.

BENU

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

CYPRESS

Thank you for purchasing the fountain pens produced by Cypress (the company*). Cypress has made best efforts to produce high-quality products. Before being delivered to you, all products have passed strict quality inspections. Cypress hereby promises the following matters to ensure your rights and interests.

1) When you receive the pen(s), if any defect is found, please contact Cypress within seven days. They will replace it with a new one free of charge. However, the remade pen may not be virtually identical due to the natural materials used.

2) The pen made of natural materials may crack as the situation arises, such as severe changes of humidity and temperature. In scenarios when it occurs due to non-human factors within seven days, Cypress will repair the cracks of your pen for free If there is a need to repair after more than seven days, it will be charged subject to the degree of damages.

3) The pens produced by the company have a one-year limited warranty from the date of purchase.

4) Traces, pollution, damages caused by normal use, or damages caused by human factors are not covered by the warranty.

5) The company reserves the right to Interpret the contents of this guarantee.

For any questions, please contact celine@pstek.com.tw.

Endless Stationery

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Girologio

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Kakimori

Please contact Kakimori for any warranty claims.

Kaweco

Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:

 

ELITE ACCESSORIES LTD.

Attn: Service/Repair
441 Vine St.
Cincinnati, OH. 45202
Phone: 630-945-2710 (call or text)
Email: doug@eliteaccessoriesltd.com

 

Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.

Kilk

Please contact Kilk directly via email at info@kilk.ist, or via Whatsapp at +90 553 419 5749.

Laban

Laban pens are backed by a comprehensive 3-year warranty, reflecting their commitment to quality and customer satisfaction. Should you encounter any issues, please reach out to customerservice@luxurybrandsusa.com for prompt assistance.

Lochby

Lochby guarantees our all of their products against manufacturing defects. Normal wear and tear from use is not considered a defect, and is not covered by their warranty.

Please contact Lochby for any warranty claims.

Nahvalur / IKKAKU

Please email service@nahvalur.com for any warranty claims.

Omas

Please contact Omas directly via email at service@omasofficial.com.

Opus 88

Please contact Opus 88 for any warranty claims.

Peg and Awl

Peg and Awl guarantees their products to be free of defects in the materials or craftsmanship. They will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

Peg and Awl believes firmly in creating enduring products whose lifespan can be lengthened by repair. Many of the materials in their products have already seen at least one lifetime of use, and have accumulated stories which are now proudly displayed in the character of the objects. Each further marking, crack, or dent accumulated throughout each object’s new life – and the patches applied thereto – are further stories to proudly display. To contact them about repairs, please email Peg and Awl with photographs at customerservice@pegandawlbuilt.com and Peg and Awl will assess the repair needed.

Pelikan

The warranty for material and production defects is three (3) years from date of purchase for each Pelikan writing instrument. The warranty excludes normal wear and tear, and becomes null and void if the writing instrument has been used inappropriately, manipulated by third parties, is lost, or will be used in combination with other than Pelikan accessories.

Please contact Chartpak for any warranty claims.

Pelikan also offers a Nib Exchange Program:

Within 30 days with receipt, Chartpak offers a free nib exchange on all models from M200 and above - customer can contact (800) 628-1910.

Pilot / Namiki

Pilot / Namiki offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.

 

LIFETIME

Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden

THREE (3) YEARS

Sterling, Justus 95, Falcon, Fermo, Vanishing Point

ONE (1) YEAR

Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

Platinum Pen Co

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Retro 51

A copy of Retro 51's consumer warranty booklet is packaged with every product. Should warranty service be required, see the Service Request page for repairs in Retro 51's warranty booklet. Contact their customer service by emailing sales@retro51.com, or by calling 972-479-1405 and asking for customer service.

Tailored Pen Company

Please contact Tailored Pen Company for any issues on the TPC Contact Form.

Waldmann

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

 

EndlessPens One-Year Warranty

All the brands listed below are covered by our own EndlessPens One Year Warranty. Please note on what defects fall under Pen Manufacturer Defects below:

Pen Manufacturer Defects
  • Original factory defects in material and workmanship
  • Chips on pen body/cap
  • Nib not working: recently purchased and obviously misaligned, scratchy nibs
  • Any situation where they ink the pen and they notice something wrong with the pen

Brands Covered by EndlessPens One-Year Warranty:

  • Fine Writing International
  • LAMY
  • Leonardo
  • Parker
  • RADIUS® 1934
  • Sailor
  • TWSBI
  • Waterman

 

Placing a Warranty Claim

To place a Warranty Claim, please visit our Return Portal below.

 

Return Portal