Warranties

Warranty Exceptions:

  • Vintage Pens
  • Ink Cartridges
  • Ink Converters
  • Ink Bottles
  • Ink Refills
  • Pencil Lead Refills
  • Notebooks
  • Paper

 

When are products covered by Warranty?

Any product not included in Warranty Exceptions, and exceeds the 30-day window for regular Returns.

Not eligible for Warranty Claim? You can still opt to return your item.

 

Direct-to-Brand Warranties

❗️ IMPORTANT: EndlessPens does not handle warranty issues for the brands listed below—these warranty issues are handled by the brand's local distributors.

TWSBI

If you need to have your damaged TWSBI product repaired, please send an email to the following address: twsbiinc@gmail.com. TWSBI prefers that all warranty claims go directly through them.

Pilot / Namiki

Pilot / Namiki offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.

 

LIFETIME

Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden

THREE (3) YEARS

Sterling, Justus 95, Falcon, Fermo, Vanishing Point

ONE (1) YEAR

Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

Narwhal

Please contact info@narwhal.com for any warranty claims.

Tailored Pen Company

Please contact Tailored Pen Company for any issues on the TPC Contact Form.

Kaweco

Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:

 

ELITE ACCESSORIES LTD.

Attn: Service/Repair
441 Vine St.
Cincinnati, OH. 45202

 

Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.

Peg and Awl

Peg and Awl guarantees their products to be free of defects in the materials or craftsmanship. They will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

Peg and Awl believes firmly in creating enduring products whose lifespan can be lengthened by repair. Many of the materials in their products have already seen at least one lifetime of use, and have accumulated stories which are now proudly displayed in the character of the objects. Each further marking, crack, or dent accumulated throughout each object’s new life – and the patches applied thereto – are further stories to proudly display. To contact them about repairs, please email Peg and Awl with photographs at customerservice@pegandawlbuilt.com and Peg and Awl will assess the repair needed.

Kilk

Please contact Kilk directly via email at info@kilk.ist, or via Whatsapp at +90 553 419 5749.

Platinum Pen Co

1. Platinum falls under a one year manufacturer warranty through their distributor Luxury Brands USA.

2. The One Year Warranty is for pens over $100, if the pen is under $100 EndlessPens will not offer any additional protection (buy at your own risk).

3. If you have an issue with your Platinum pen under warranty we will accept it back and have it fixed by Luxury Brands USA and shipped back to you.

 

EndlessPens One-Year Warranty

Brands Covered by EndlessPens One-Year Warranty:

  • Aurora
  • Caran D'Ache
  • Faber-Castell
  • Fine Writing International
  • The Good Blue Co
  • Graf Von Faber-Castell
  • Kilk
  • LAMY
  • Leonardo
  • Montblanc
  • Montegrappa
  • Narwhal
  • Opus 88
  • Parker
  • Pelikan
  • Rotring
  • Sailor
  • Shibui
  • Waterman

Warranty Exceptions:

  • Vintage Pens
  • Ink Cartridges
  • Ink Converters
  • Ink Bottles
  • Ink Refills
  • Pencil Lead Refills
  • Notebooks
  • Paper

 

Placing a Warranty Claim

To place a Warranty Claim, please visit our Return Portal below.

 

Return Portal