Warranties

BENU

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

CYPRESS

Thank you for purchasing the fountain pens produced by Cypress (the company*). Cypress has made best efforts to produce high-quality products. Before being delivered to you, all products have passed strict quality inspections. Cypress hereby promises the following matters to ensure your rights and interests.

1) When you receive the pen(s), if any defect is found, please contact Cypress within seven days. They will replace it with a new one free of charge. However, the remade pen may not be virtually identical due to the natural materials used.

2) The pen made of natural materials may crack as the situation arises, such as severe changes of humidity and temperature. In scenarios when it occurs due to non-human factors within seven days, Cypress will repair the cracks of your pen for free If there is a need to repair after more than seven days, it will be charged subject to the degree of damages.

3) The pens produced by the company have a one-year limited warranty from the date of purchase.

4) Traces, pollution, damages caused by normal use, or damages caused by human factors are not covered by the warranty.

5) The company reserves the right to Interpret the contents of this guarantee.

For any questions, please contact celine@pstek.com.tw.

Endless Stationery

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Girologio

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

JoWo

If there are manufacturing defects, and nibs have not been used, JoWo will replace them, provided that the nibs have not been removed from the housing, inked, used, or altered in any way.

Please get in touch with JoWo directly via their contact form.

Kakimori

Please contact Kakimori for any warranty claims.

Kaweco

Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:

Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.

Kilk

Please contact Kilk directly via email at info@kilk.ist, or via Whatsapp at +90 553 419 5749.

Laban

Laban pens are backed by a comprehensive 3-year warranty, reflecting their commitment to quality and customer satisfaction. Should you encounter any issues, please reach out to customerservice@luxurybrandsusa.com for prompt assistance.

Leonardo / RADIUS® 1934

Leonardo Pens and RADIUS® 1934 – Writng Instruments:
- Lifetime warranty against any manufacturing defect, e.g. plating
on nibs, hole in pen body, piston, threading, etc.

What Will Void the Warranty?
- The pen has been mishandled, immersed, or dropped
- Nib Unit (nib, feed, housing) Warranty: The nib has been modified, either by professional nibmeister or customer

Leonardo Pens – Inks:
- No warranty

EndlessPens will handle the warranty for a period of 2 years from date of purchase. After 2 years, customer will go directly to the brand by emailing sales@leonardopen.com.

Lochby

Lochby guarantees our all of their products against manufacturing defects. Normal wear and tear from use is not considered a defect, and is not covered by their warranty.

Please contact Lochby for any warranty claims.

Magna Carta

Five (5) year warranty against any manufacturing defects. Parts or pen replacement is shipped directly from the manufacturer in India. For any questions or concerns please email care@magnacartapen.com or fill out their Contact Form.

MD Paper / Traveler's Company

• Damage caused by improper use or storage
• Breakage due to intentional or negligent actions
• Wear and tear or deterioration resulting from regular use

1. Contact sales@endlesspens.com explaining the issue.
2. Send a purchase invoice or receipt with the email.

• BRASS Fountain Pens: Some misunderstandings about defects may arise due to incorrect usage. (How to use the BRASS Fountain Pen)
• MD Fountain Pens: In some cases, customers may lose the silver part while filling the pen with ink. Spare parts are available for such situations. Please contact sales@endlesspens.com for assistance.

Nahvalur / IKKAKU

Please email service@nahvalur.com for any warranty claims.

Omas

Please contact Omas directly via email at service@omasofficial.com.

Opus 88

Please contact Opus 88 for any warranty claims.

Peg and Awl

Peg and Awl guarantees their products to be free of defects in the materials or craftsmanship. They will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

Peg and Awl believes firmly in creating enduring products whose lifespan can be lengthened by repair. Many of the materials in their products have already seen at least one lifetime of use, and have accumulated stories which are now proudly displayed in the character of the objects. Each further marking, crack, or dent accumulated throughout each object’s new life – and the patches applied thereto – are further stories to proudly display. To contact them about repairs, please email Peg and Awl with photographs at customerservice@pegandawlbuilt.com and Peg and Awl will assess the repair needed.

Pelikan

The warranty for material and production defects is three (3) years from date of purchase for each Pelikan writing instrument. The warranty excludes normal wear and tear, and becomes null and void if the writing instrument has been used inappropriately, manipulated by third parties, is lost, or will be used in combination with other than Pelikan accessories.

Please contact Chartpak for any warranty claims. Please include the service form when shipping a product back to Chartpak.

Pennonia

Please contact Pennonia directly via email at contact@pennonia.eu.

Pilot

Pilot offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.

Platinum Pen Co

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Retro 51

A copy of Retro 51's consumer warranty booklet is packaged with every product. Should warranty service be required, see the Service Request page for repairs in Retro 51's warranty booklet. Contact their customer service by emailing sales@retro51.com, or by calling 972-479-1405 and asking for customer service.

Sailor Nibs

EndlessPens provides a self-warranty for any manufacturer's defects. However, for nib repairs, Sailor’s policy is to charge a service fee. Here are the current rates:

• Steel nib – $20
• 14kt gold nib – $40
• 21kt gold nib – $80

These fees do not include the cost of shipping the pen to Japan and having it returned to the U.S.

Tailored Pen Company

Please contact Tailored Pen Company for any issues on the TPC Contact Form.

Tom's Studio

Please contact Tom's Studio for any issues on the Tom's Studio Contact Form.

Waldmann

Please contact Luxury Brands of America directly via email at customerservice@luxurybrandsusa.com.

Woset

While EndlessPens provides coverage for the initial year, Woset extends a lifetime warranty for added peace of mind. Should you require assistance beyond the first year, please feel free to reach out to Woset directly via their website or by emailing hello@wosetworld.com.