❗️ IMPORTANT: EndlessPens does not handle warranty issues for the brands listed below—these warranty issues are handled by the brand's local distributors.

 

To claim your warranty, please fill out our Warranty Claim Form.

 

TWSBI

If you need to have your damaged TWSBI product repaired, please send an email to the following address: twsbiinc@gmail.com. TWSBI prefers that all warranty claims go directly through them.

Pilot / Namiki

Pilot / Namiki offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.

 

LIFETIME

Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden

THREE (3) YEARS

Sterling, Justus 95, Falcon, Fermo, Vanishing Point

ONE (1) YEAR

Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

Narwhal

Please contact info@narwhal.com for any warranty claims.

Tailored Pen Company

Please contact Tailored Pen Company for any issues on the TPC Contact Form.

Kaweco

Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:

 

ELITE ACCESSORIES LTD.

Attn: Service/Repair
441 Vine St.
Cincinnati, OH. 45202

 

Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.