Brand Warranties
❗️ IMPORTANT: EndlessPens does not handle warranty issues for the brands listed below—these warranty issues are handled by the brand's local distributors.
To claim your warranty, please fill out our Warranty Claim Form.
TWSBI
If you need to have your damaged TWSBI product repaired, please send an email to the following address: twsbiinc@gmail.com. TWSBI prefers that all warranty claims go directly through them.
Pilot / Namiki
Pilot / Namiki offers a Warranty specific to their product lines. Please contact consumerservice@pilotpen.com for any warranty claims.
LIFETIME
Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden
THREE (3) YEARS
Sterling, Justus 95, Falcon, Fermo, Vanishing Point
ONE (1) YEAR
Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom
Narwhal
Please contact info@narwhal.com for any warranty claims.
Tailored Pen Company
Please contact Tailored Pen Company for any issues on the TPC Contact Form.
Kaweco
Two-Year Warranty, against manufacturing defects. Please send your pen with a copy of your receipt to the following address:
ELITE ACCESSORIES LTD.
Attn: Service/Repair
441 Vine St.
Cincinnati, OH. 45202
Without a receipt, charges will apply. For non-manufacturing defects, charges will also apply. Disassembling your pen voids your warranty.