Fees and Eligibility

Damage in Shipment

Fees: None

Eligible for: Exchange / Refund


Defective Item

Fees: None

Eligible for: Exchange / Repair / Refund

Received Wrong Item

Requirement: Image of Item

Fees: None

Eligible for: Exchange only


Change of Mind

Requirement: NOT inked or used

Fees: 100% Shipping Label Cost + 10% Restock Fee (20% for Special Pre-Order items)

Eligible for: Exchange / Refund


Items Not Eligible for Return

  • Pens bought from Clearance Sale, Buy One Get One promos
  • Gift Cards
  • Ink Bottles
  • Ink Cartridges
  • Converters
  • Notebooks
  • Any item that was purchased under $15
  • Inked / Used Pen (except for Warranty Reasons)

If you do have issues on any of the above listed items, please email us at sales@endlesspens.com and we’ll see what we can do.


Initiating a Return

Our Return Portal is currently having technical difficulties. To initiate a Return please email sales@endlesspens.com. Please note that you can only initiate a Return within 30 days of fulfillment.