Fees and Eligibility

Damage in Shipment

Fees: None

Eligible for: Exchange / Refund

 

Defective Item

Fees: None

Eligible for: Exchange / Repair / Refund
 

Received Wrong Item

Requirement: Image of Item

Fees: None

Eligible for: Exchange only

 

Change of Mind

Requirement: NOT inked or used

Fees: 100% Shipping Label Cost

Eligible for: Store Credit Only

 

Items Not Eligible for Return

  • Pens bought from Clearance Sale, Buy One Get One promos
  • Gift Cards
  • Ink Bottles
  • Ink Cartridges
  • Converters
  • Notebooks
  • Any item that was purchased under $15
  • Inked / Used Pen (except for Warranty Reasons)

 

Initiating a Return

Please visit our Return Portal below. Please note that you can only initiate a Return within 14 days of delivery.

 

Return Portal