Returns
Fees and Eligibility
Damage in Shipment
Fees: None
Eligible for: Exchange OR 100% Refund
Defective Item
Fees: None
Eligible for: Exchange OR Repair OR 100% Refund
Received Wrong Item
Requirement: Image of Item
Fees: None
Eligible for: Exchange only
Change of Mind
Platinum and Gold Customers
Restocking fees are waived. If the original order had free shipping, the customer will need to shoulder the return shipping fee less $5.
Restocking Fee waived
If availed the Free Shipping on the original order a $5 will be deducted to the refund amount.
Customer will shoulder shipping back to EndlessPens.
Regular Customers
20% Restocking fee applies. If the original order had free shipping, the customer will need to shoulder the return shipping fee less $5.
20% Restocking Fee
If availed the Free Shipping on the original order a $5 will be deducted to the refund amount.
Customer will shoulder shipping back to EndlessPens.
Items Not Eligible for Return
- Pens bought from Clearance Sale, Buy One Get One promos
- Gift Cards
- Ink Bottles
- Ink Cartridges
- Converters
- Notebooks
- Any item that was purchased under $15
- Inked / Used Pen (except for Warranty Reasons)
Initiating a Return
Please visit our Return Portal below. Please note that you can only initiate a Return within 14 days of delivery.