Returns
Fees and Eligibility
Damage in Shipment
Fees: None
Eligible for: Exchange / Refund
Defective Item
Fees: None
Eligible for: Exchange / Repair / Refund
Received Wrong Item
Requirement: Image of Item
Fees: None
Eligible for: Exchange only
Change of Mind
Requirement: NOT inked or used
Fees: 100% Shipping Label Cost + 10% Restock Fee (20% for Special Pre-Order items)
Eligible for: Exchange / Refund
Items Not Eligible for Return
- Pens bought from Clearance Sale, Buy One Get One promos
- Gift Cards
- Ink Bottles
- Ink Cartridges
- Converters
- Notebooks
- Any item that was purchased under $15
- Inked / Used Pen (except for Warranty Reasons)
If you do have issues on any of the above listed items, please email us at sales@endlesspens.com and we’ll see what we can do.
Initiating a Return
Our Return Portal is currently having technical difficulties. To initiate a Return please email sales@endlesspens.com. Please note that you can only initiate a Return within 30 days of fulfillment.