Returns

NOTE: Customers can initiate a Return within 14 days of delivery for Change of Mind, Damaged Items and if customers receive the wrong item. Warranty concerns are exempted from this.

 

TABLE OF CONTENTS

Return FAQs

Items Not Eligible for Return

  1. Pens bought from Clearance Sale, Buy One Get One promos
  2. Gift Cards
  3. Ink Bottles
  4. Ink Cartridges
  5. Converters
  6. Notebooks
  7. Any item that was purchased under $15
  8. Inked / Used Pen (except for Warranty Reasons)

 

Fees and Eligibility

Damaged Item

  • Requirement: Item must not have been used.
  • Fees: None
  • Eligible for: Exchange OR 100% Refund
What doesn't count as damaged?
  1. Scratches on the nib
  2. Uneven nib split
  3. Damaged gift boxes
  4. Aesthetic flaws that can be addressed by the customer

DISCLAIMER: Mis-aligned nibs may not be considered damaged.

 

Received Wrong Item

  • Requirement: Photo of the item and the SKU sticker on the item's original packaging*
  • Fees: None
  • Eligible for: Exchange or Store Credit for the value of the item**

*The SKU is an alpha numeric code that is usually at the back or bottom of the item's original packaging.

**If the product that you ordered is no longer available, you will receive a 100% refund to the payment method you used to purchase the order.

 

Warranty Concerns

  • Requirement: Image and video of the issue with the pen.
  • Fees: Customer will shoulder return shipping
  • Eligible for: Repair

If you have already inked the pen and there is an issue with its functionality after use, it falls under warranty. For more information, please check out our Warranty Policy page.

 

DISCLAIMERS:

  • If we have repaired the pen and customer refuses to accept the pen, we will only refund 50% of the item's value. This will apply to ALL customers including Tiered Members.
  • In the event that the item affected by warranty is discontinued or cannot be repaired, we will issue you a 100% refund via Store Credit.
  • Warranty repairs can take up to 3 months - 36 months.

 

Change of Mind Returns

      • Requirement: Item must not have been used.
Platinum and Gold Customers
  • Fees: Restocking fees are waived*, and the customer will need to shoulder the return shipping fee.
  • Eligible for: 100% Store Credit or 100% refund for the value of the item.

*No restocking fee for three (3) Change of Mind returns per annum; on the fourth (4) Change of Mind return, a 5% fee will apply.

Silver, Bronze, and Regular Customers
  • Fees: 5% restocking fee applies, and the customer will need to shoulder the return shipping fee. If the original order had free shipping, a $5.95 fee will be deducted from the refund amount.
  • Eligible for: 5% deduction on cash refund or 100% store credit

 

DISCLAIMER: If we discover that the pen has been used, we can only refund 50% of the original price of the pen. This will apply to ALL customers including Tiered Members.

 

How to File a Return

Please visit our Return Portal below. Please note that you can only initiate a Return within 14 days of delivery.

 

Return Portal