Domestic Shipping

All orders are fulfilled from our warehouses in the United States of America located in either Florida or New York.

We currently only use USPS and UPS for domestic shipments.

Estimated Delivery time via USPS:

USPS First Class Mail can range from 2 to 6 business days.

USPS Priority Mail can range from 1-5 days

Priority Mail Express/Next Day Saturday delivery option is available only in the United States.* (for International shipments please see our International policy below)

APO or FPO strictly require us to ship via the US Postal Service.

Estimated Delivery Time by UPS

UPS Ground can range from 2-6 Days

UPS Next Day Air Saver- 1 Day Delivered before 9:00pm

UPS Next Day- 1 Day Delivered before 4:00pm

UPS Next Day Early- 1 Day Delivered before 11:00am

You will receive a shipping tracking number via email when your order is shipped from our warehouse.

USPS shipments can be tracked HERE 

UPS Shipments can be tracked HERE

Should you not receive your order in the time frame above please contact us

Free Shipping


Orders that qualify for free shipping promotions will be shipped at no cost to you via USPS first class mail. We do reserve the option of determining the specific shipping method. (Unless otherwise specified)

Returns


Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.* please see our refund policy

Insurance


It is the customers responsibility to insure their items when retuning.

APO or FPO strictly require us to ship via the US Postal Service.

Shipping and Delivery Problems

If a shipped order was lost or damaged, we will conduct an investigation. Please contact EndlessPens to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, we will process a claim for the package. Claims can take up to four weeks to process. If the item(s) is no longer available, and a similar item is rejected, EndlessPens will gladly refund your original payment.

We can not be held responsible if an item is listed as 'Delivered' through your chosen service. In this instance we advise that you contact the carrier directly. 

We are only human so If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact us to make any necessary corrections. Product discrepancies must be notified to EndlessPens within 5 days of delivery. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.*please see our warranty policy

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. EndlessPens reserves the right to replace the original packaging of products sold herein. EndlessPens cannot guarantee a replacement of the manufacturer’s original packaging.


Should you have any questions about our Domestic Policy please contact us.

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