DISCLAIMER: All the Shipping Services affiliated with EndlessPens are considered non-binding 3rd Party Entities. Once a package leaves our facility we are not in any shape way or form fiscally responsible for ensuring timely couriers service and/or a delivery guarantee by these parties. This applies to packages shown as ‘IN TRANSIT’ and/or ‘DELIVERED.’
USPS, UPS, and FedEx are available for Domestic shipments.
All orders are fulfilled from our warehouses in the US which are located in Florida and New York.
Shipping and Delivery Issues
You will receive a Tracking Number to your account email when your order has shipped from our warehouse.
If your package is marked “DELIVERED” but you have not received it, please check with your neighbors and your local post office and other places it might be. In most cases please wait up to 72 hours for actual delivery or for it to show up.
If you believe you are a victim of theft, please contact the courier service to file a claim. If your package was uninsured, you will most likely not be reimbursed.
If your package appears not to be moving or if it is late please wait for a Tracking update and/or Delivery from the courier handling your package. If you do not see any Tracking updates, the majority of the time it was just not scanned, rest assured it is on its way. Postal workers handle over 143 Billion pieces of mail a year.
We will do what we can to provide some advice and guidance as we obviously want to assist all our customers in resolving any delivery issues and get their pens!
For products more than *$99 in value (after discounts are applied and does not include taxes shipping costs)
e.g. 1 Order #001, Total Value of $95 + $5 in shipping costs would NOT qualify, you pay $100.
e.g. 2 Order #002, Total Value of $99 + $5 in shipping costs would immediate qualify, you pay $99 as shipping is automatically discounted to $0 by our system.
Orders weighing under 16oz will be shipped via USPS First Class Mail and are NOT INSURED. You will have the option to upgrade to a different service when you are checking out at your own preference and cost.
Orders weighing over 16oz are required by USPS to be sent via USPS Priority Mail and are insured up to $50. You will also have the option to upgrade to a different service when you are checking out at your own preference and cost.
* Subject to change depending on running promotions
** Bulk Orders and Wholesale orders will be determined on a case by case basis.
Estimated Delivery time via USPS
USPS First Class Mail: up to 6 Business Days.
USPS Priority Mail: 1-5 Days. Insured up to $50.
Priority Mail Express/Next Day Saturday delivery option is available only in the United States. Insured up to $100.
USPS shipments can be tracked HERE.
Estimated Delivery Time by UPS
UPS Ground: 2-6 Days
UPS Next Day Air Saver: 1 Day Delivered before 9:00pm
UPS Next Day: 1 Day Delivered before 4:00pm
UPS Next Day Early: 1 Day Delivered before 11:00am
UPS Shipments can be tracked HERE.
Estimated Delivery Time by FedEx
FedEx Shipments can be tracked HERE.
It is the customer’s responsibility to insure their items when returning packages.
APO or FPO strictly requires us to ship via the US Postal Service.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. EndlessPens reserves the right to replace the original packaging of the products sold herein. EndlessPens cannot guarantee a replacement of the manufacturer’s original packaging.
See our RETURN POLICY.