Hey, EndlessPens Fam!
If you have purchased or are about to purchase a Pre-order Item, we would like to remind you of some important stuff! We want you to have a pleasant experience with us. So, please do read the below articles carefully. You have 24 hours from the time of completion of your order to make any changes. After which, there will be corresponding charges.
What is a Pre-Order?
A Pre-Order product is an item that is for sale on our website, but which is not in stock at the moment. By Pre-Ordering a product, you are actually reserving this item in advance before they are officially available in our store without having to worry about this product selling out.
What is a Special Pre-Order?
A Special EP Pre-Order is for an order placed for a product(s) that MAY or MAY NOT be listed on our site and that we currently do not have In-Stock or for any product over $750 in value.
❗️ IMPORTANT: Special EP Pre-Orders are not subject to the 99-Day Guarantee.
What is the 99-day Promise?
We will ship all Pre-Orders within 99 days (this does not apply to Special Pre-Orders). If we do not ship your product(s) within that time frame, you may choose the following options:
- An additional 10% discount to your order that will extend the Pre-Order as advised by the supplier.
- Cancel your order for the pre-order product and issue you a full refund along with a Store Credit amounting to 10% of your Pre-Ordered product.
If you have a pre-order and we are unable to procure the item for you, we will cancel the product from your order and fulfill the in-stock items. If the pre-order item is the only order, we will cancel it and refund the amount.
What about Special Pre-Orders?
A Special EP Pre-Order is for an order placed for a product(s) that MAY or MAY NOT be listed on our site and that we currently do not have In-Stock or for any product over $500 or more in value.
❗️ IMPORTANT: Special EP Pre-Orders are not subject to the 99-Day Guarantee.
This includes when a customer has requested for us to source and procure a particularly hard-to-find / rare / limited edition / Holy Grail product(s) on their behalf.
Do you charge my credit card at the time of purchase?
Yes, full payment for all Pre-Order categories will be captured at the time purchase.
Can I combine my order with In-Stock Products and Pre-Order Products?
Yes you can! EndlessPens will only ship out your whole order when all the Pre-Order products arrive at our facility and everything will be sent as one package. This does not apply to additional orders after the purchase was done.
If at a later date you decide that you would like to split your order and receive the In-Stock products before your Pre-Order products arrive, we will be happy to oblige, however, this will be subject to an additional shipping charge. If you wish to split your order, please contact us.
When is my Pre-Order item coming?
We strive and usually receive pre-orders between 4-8 weeks from the date of order, however we set our pre-order to 99 days to account for any logistical issues. We try not to disappoint any of our customers, however sometimes these challenges may come up.
By Some Folks at EndlessPens
