Place your Warranty Claim through our RETURN PORTAL.


All our products are genuine, produced by Brands that are recognized around the world. It is a fact that all their products meticulously undergo thorough quality control checks before they leave their respective manufacturing facilities.

The Warranty excludes normal wear and tear and becomes null and void if the product has been used inappropriately, altered, engraved, manipulated by third parties, or is lost. 

We recommend that for each Brand to achieve correct optimal functionality that customers follow the Brands’ recommended use including any suggested original inks and accessories.

We use CCTV to monitor all our warehouse and fulfillment centers to ensure that the products are packaged with no accidents, breaks, spillages or anything that would result in receiving a damaged product(s) and/or package.


IMPORTANT: We ship products directly from the manufacturer “as-is”. Secondary product quality control checks and writing tests are not performed by EndlessPens unless specifically requested by the customer before the product(s) have shipped. This may or may not incur an additional fee depending on the size of the request and time spent and is not guaranteed during large sales and/or promotions.


EndlessPens One-Year Warranty

(These brands are covered by the EndlessPens One-Year Warranty.)

  • Aurora
  • Caran D'Ache
  • Faber-Castell
  • Ferris Wheel Press
  • Fine Writing International
  • Graf von Faber-Castell
  • LAMY
  • Manuscript
  • Montblanc
  • Montegrappa
  • Opus 88
  • Parker
  • Pelikan
  • Knight, Axiom
  • Rotring
  • Sailor
  • Shibui
  • Waterman


Warranty Exclusions

(These brands are not covered by the EndlessPens One-Year Warranty.)

  • Rhodia
  • Diamine
  • J Herbin
  • Vintage Pens
  • Cartridges
  • Converters
  • Ink Bottles
  • Ink Refills
  • Pencil Lead Refills
  • Notebooks
  • Paper


Direct Warranty Claims

(These brands are not covered by the EndlessPens One-Year Warranty. Please contact these brands for any warranty claims)

TWSBI — If you need to have your damaged TWSBI product repaired, please send an email to the following address: TWSBI prefers that all warranty claims go directly through them.

PILOT — Pilot offers a Warranty specific to their product lines. Please contact for any warranty claims.

  • Lifetime — Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden
  • Three (3) Years — Sterling, Justus 95, Falcon, Fermo, Vanishing Point
  • One (1) Year — Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom


Shipping Charges

All shipping charges To-and-From EndlessPens for Warranty claims will be borne by the customer. We will cover the costs of shipping the product(s) to-and-from the manufacturer for repair.


DOMESTIC (US) — prices are estimations and may be subject to change in the future

$ 4.00 - 8oz and less
$ 5.50 - 9oz - 15oz
$ 8.50 - 1lbs and over 


INTERNATIONAL — prices are estimations and may be subject to change in the future

$ 15.00 - 8oz and less
$ 25.00 - 9oz - 15oz
$ 45.00 - 1lbs and over