DISCLAIMER: All the Shipping Services affiliated with EndlessPens are considered non-binding 3rd Party Entities. Once a package leaves our facility we are not in any shape way or form fiscally responsible for ensuring timely couriers’ service and/or a delivery guarantee by these parties. This applies to packages shown as ‘IN TRANSIT’ or ‘DELIVERED.’

Please note that EndlessPens will not be liable for any customs, duties, taxes, or fees levied by any sovereign government. It is the customers’ responsibility to ensure that they are aware of these extra charges that will be due when their package arrives at their country’s port of entry. Any note requests pertaining to invoices are not guaranteed.

USPS, UPS, DHL, and FedEx are available for International shipments. KANGO is also available for the Philippines.

All orders are fulfilled from our warehouses in the US which are located in Florida and New York.

 

Shipping and Delivery Issues

You will receive a Tracking Number to your account email when your order has shipped from our warehouse.

If your package is marked ‘DELIVERED’ but you have not received it, please check with your neighbors and your local post office and other places it might be. In most cases please wait up to 72 hours for a resolution.  

If you believe you are a victim of theft, please contact the courier service to file a claim. If your package was uninsured, you will most likely not be reimbursed.

 

If your package is marked ‘IN TRANSIT’ but it appears like it is not moving or if it is late please wait for a Tracking update and/or Delivery from the courier handling your package. This could take anywhere from 2 weeks to 6 months. Covid-19 restrictions are ever changing all over the world and shipping delays could be significantly longer than anticipated.

We will do what we can to provide some advice and guidance as we obviously want to assist all our customers in resolving any delivery issues and get their pens!

 

Free Shipping

Outside of the United States: orders equal to or more than *$500 of the total value of products after discounts applied. 

e.g. 1 Order #001, Total Value of $499 + $20 in shipping costs would NOT qualify, you pay $519.

e.g. 2 Order #002, Total Value of $500 + $20 in shipping costs would immediate qualify, you pay $500 as Shipping will automatically be discounted to $0 by our system.

 

Orders that qualify for Free shipping weighing under 16oz will be shipped via USPS First Class Mail and are NOT INSURED. You will have the option to upgrade to a different service when you are checking out at your own preference and cost.

Orders that qualify for Free shipping weighing over 16oz will be shipped via USPS Priority Mail and are NOT INSURED. You will also have the option to upgrade to a different service when you are checking out at your own preference and cost.

* Subject to change depending on running promotions

** Bulk Orders and Wholesale orders will be determined on a case by case basis.

 

Delivery Time Estimates

USPS First Class Mail: up to 21 Days. Limited Tracking

USPS Priority Mail:  1-4 weeks. Limited Tracking

* USPS Priority Mail Express: 1-3 weeks. 

* USPS Global Express: 1-5 Days.

* DHL Priority Express: 1-5 Days.

* FedEx: 2-5 Days

We highly recommend that International customers choose a tracked shipment method from the above list if you expect your goods within 4 weeks. 

 

Insurance

It is the customer’s responsibility to insure their items when returning packages.

APO or FPO strictly requires us to ship via the US Postal Service.

 

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. EndlessPens reserves the right to replace the original packaging of the products sold herein. EndlessPens cannot guarantee a replacement of the manufacturer’s original packaging.

 

See our RETURN POLICY.