⚠️ Please also see our COVID-19 Update Page ⚠️

 

What is Pre-Order? 

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

 

What things aren't available for Pre-Order?

Inks and Converters.

 

Where can I find the Estimated Date Of Delivery?

Under the "Pre-Order" button on some of our items, you will see an Estimated Date of Delivery. We guarantee shipment within 120 days from date of order on all our pre-order items. This means you may actually receive your purchase before the 120 days are over.

 

Am I guaranteed to get an item in the promised shipping period or availability date?

EndlessPens guarantees that all pre-orders will be shipped within 120 Days from date of order. So even though we don't always have the full details on availability, we promise that within 120 days, you'll receive your purchase.

 

Do you charge my credit card at the time of purchase or when the item ships?

We charge your credit card for the full amount at time of purchase.

 

Can I cancel or modify a pre-order?

Once an order is made we reserve the stock for you, or we place an order with the manufacturer. For cancellations, see the cancellations section below.

However if you do have a special request regarding the order (such as change of nib size) please contact us and we'll see if we can make that change for you. Please note if the change affects the price of the item we will charge / refund the difference should we approve your request.

 

What if I order multiple items, can I combine in stock and pre-order items?

We advise that you place orders for in stock and pre-order items separately, so that the in stock items you've purchased can reach you faster.

However, if you don't mind the wait, we will reserve all the stock for you and ship them all together when your pre-ordered items are ready. 

If you place an order for multiple pre-order items, we will ship the order when all your items are ready.

 

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?

If you want your items to ship as they become available then you must order your items separately. Should you place the orders together we'll reserve the stock for you and ship them when all your items are ready for delivery.

 

How long will it take to ship out my pre-order once an item is received?

We begin filling pre-orders the day we receive the items.

 

What happens if I wish to cancel my order prior to the 120 days? 

We will charge you a cancellation fee of 22%. If you paid by credit card, there will be an additional fee of 3% for transactional charges.

 

What happens if EndlessPens fails to deliver the order after 120 days?

EndlessPens will update you on the progress of your order.

If the manufacturer notifies us of any delays, we will send you an e-mail seven (7) days before the end of 120 days to inform you of the new Estimated Date of Shipment.

We will accept cancellations after the expiration of 120 days from the date of your order and give you a full refund.

 

I forgot to use the PREORDER coupon upon checkout!

Don't worry, we have you covered! Simply contact us and give us your order number. We will send you a Store Gift Card equivalent to your pre-order discount! (Redeemable within 90 days)

 

Should you have any further questions please contact us.

If the above link does not work please e-mail: sales@endlesspens.com.