What is Pre-Order?
Simply put, a pre-order is an order you can make for a new item before it is in stock and available for delivery.
Where can I find the Estimated Date Of Delivery?
Under each product Pre-Order Now button you will see an Estimated Date of Delivery. Please note that this is just an estimate. We guarantee shipment in 120 days from date of order on all our pre-order items.
We advice that you place the orders separately, however should you wish to place the orders together we will reserve all the stock for you and ship them together at the time when you pre-ordered items are ready.
If you order multiple pre-order items in the same order we will not fulfill the order until we have received all the items.
What happens if I wish to cancel my order prior to the 120 days?
EndlessPens will retain the full payment for any cancellation prior to the expiry of 120 days. In certain situations cancellations may be approved with a cancellation fee.
What happens if EndlessPens fails to deliver the order after 120 days?
EndlessPens will update you on the progress of your order, should we receive a notification from the manufacturer that there will be a delay in processing the order, we will send an e-mail seven (7) days prior to the expiration of the120 days to inform you of the new estimated date of shipment.
We will accept cancellations after the expiration of 120 days from the date of your order and give you a full refund.
Should you have any further questions please contact us.
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