Pre-Order Policy

What is Pre-Order? 

Simply put, a pre-order is an order you can make for a new item before it is in stock and available for delivery.

Where can I find the Estimated Date Of Delivery? 
Under each product Pre-Order Now button you will see an Estimated Date of Delivery. Please note that this is just an estimate. We guarantee shipment in 120 days from date of order on all our pre-order items. 

Am I guaranteed to get an item in the promised shipping period or availability date?
No, when an item opens for pre-order, we don't always have the full details on availability. Generally speaking, the estimated arrival date is accurate. EndlessPens guaranteed that all Pre-Orders will be shipped 120 Days from date of order. 

Do you charge my credit card at the time of purchase or when the item ships?
Yes we do.  We charge your credit card for the full amount.

Can I cancel or modify a pre-order?
Once an order is made we reserve the stock for you, or we place the pre-order with the manufacturer. We do not accept cancellations of a pre-order (please see cancellations below). However if you do have a special request regarding the order like change of nib size please contact us and we will see if we are able to make that change for you. Please note if the change effects the price of the item we will charge/ refund the difference should we approve your request. 

What if I order multiple items, can I combine in stock and pre-order items?

We advice that you place the orders separately, however should you  wish to place the orders together we will reserve all the stock for you and ship them together at the time when you pre-ordered items are ready. 

If you order multiple pre-order items in the same order we will not fulfill the order until we have received all the items. 

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
If you wish for your items to ship as they become available then you must place  separate orders. Should you place the orders together we will reserve the stock for you and ship them when your final item is ready for delivery. 

How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive the items. 

What happens if I wish to cancel my order prior to the 120 days? 
EndlessPens will retain the full payment for any cancellation prior to the expiry of 120 days. 

What happens if EndlessPens fails to deliver the order after 120 days?
EndlessPens will update you on the progress of your order, should we receive a notification from the manufacturer that there will be a delay in processing the order, we will send an e-mail seven (7) days prior to the expiration of the120 days to inform you of the new estimated date of shipment. 

We will accept cancellations after the expiration of 120 days from the date of your order and give you a full refund. 

Should you have any further questions please contact us

If the above link does not work please e-mail: sales@endlesspens.com

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