EndlessPens allows free cancellations and 100% Refunds on any orders within 24 hours of placing your order. All cancellation requests must be submitted in writing, please CONTACT US

If you request to cancel an order later than 24 Hours after you have placed an order and before your order has shipped a 5% Restocking Fee will apply. 

If you request to cancel a PRE-ORDER later than 24 Hours after you have placed an order and before your order has shipped a 25% Restocking Fee will apply. Alternatively you may choose to apply 100% refund of the value of your order as Store Credit.

If you request to cancel a SPECIAL EP PRE-ORDER later than 24 Hours after you have placed an order and before your order has shipped a 50% Restocking Fee will apply. Alternatively you may choose to apply 100% refund of the value of your order as Store Credit.

We cannot cancel or re-call orders that have shipped with our 3rd party couriers. If you immediately return your order or mark your package as ‘Return to Sender’ after it has been delivered this will automatically be categorized as a “change of mind.” 

See our RETURN POLICY.

If there is an issue on our end with fulfillment such as unusual delays, discontinued products, or out of stock products, the Cancellation Fees will not apply.