Affiliated Company Policy - China

Affiliated Company Policy - China

For buyers in Mainland China we do have an affiliated partner in Shanghai that handles all communication, returns/ refunds/ exchanges and manufacturer’s warranty issues. Please contact our affiliate partner with the details below:

Company Name: ckblue

Contact Person: Ms CK

Contact E-Mail: ckblue@163.com

WeChat QR Code:

 

 

Shipping Policy - China

All orders are fulfilled from our warehouses in the United States of America located in either Florida or New York. 

We currently only use USPS and DHL for International shipments. 

Delivery time estimates to China

USPS First Class Mail can range from 4 to 6 weeks. Please note that this service does not offer tracking after the package leaves the USA.  

USPS Priority Mail can range from 2-6 weeks.

Please note that this service does not offer tracking after the package leaves the USA. 

Priority Mail Express can range from 1-3 weeks and comes with tracking

USPS Global Express Services can range from 1-5 days and comes with tracking

DHL Priority Express can range from 1-5 days and comes with tracking

We highly recommend that international shipments use a tracked shipment method from the above list if you expect your goods within 4 weeks.

You will receive a shipping tracking number via email/ text message when your order is shipped from our warehouse. 

United States Postal Service shipments can be tracked HERE.

DHL shipments can be tracked HERE.

Should you not receive your order in the time frame above please contact us at ckpens@163.com

Please note that EndlessPens will NOT be liable for custom taxes and other local destination charges. It is the customer’s responsibility to ensure that they are aware of their local destination charges. If you have any questions please email ckpens@163.com 

Returns/ Refund/ Exchanges/ Warranty

Please note that EndlessPens LLC offers ONE Year Manufacturer Warranty on all our products. Should you receive a damaged pen due to a Manufacturers Defect kindly e-mail ckpens@163.com with the following information:

1. Order Number
2. Description of problem you are having
3. Please attach any pictures that will make it easier for us to establish the issue

Once we receive your email we will reply back to you within 48 hours to tell you what steps to follow next.

Shipping and Delivery Problems

If a shipped order was lost or damaged, we will conduct an investigation. Please email ckpens@163.com to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, we will process a claim for the package. Claims can take up to four weeks to process. If the item(s) is no longer available, and a similar item is rejected, EndlessPens will gladly refund your original payment.

We are only human so If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, kindly email ckpens@163.com to make any necessary corrections. Product discrepancies must be notified to EndlessPens within 5 days of delivery. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. 

Please email ckpens@163.com within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you. Please see our warranty policy*

Payments

We will accept all major credit cards on our website and PayPal.

Additionally, for our Chinese customers we will also accept Ali Pay and payment by WeChat.

Wholesale Enquiries for China

Please e-mail  ckpens@163.com for any wholesale enquiries for supplies in China